In assessing, good customer service isn’t optional—it’s essential. Every interaction with a property owner shapes how the public perceives fairness, transparency, and trust in your office. Approaching each conversation, visit, or email with a service mindset doesn’t just improve relationships; it strengthens the entire assessment process.

This article explores how assessors can design their communication with intention—adapting messages for both property owners and internal stakeholders—to turn understanding into collaboration and make the assessing process more effective for everyone involved.

Discover why local governments need AI governance frameworks to reduce bias, protect data, and ensure transparency in generative AI use.

In property assessment, training often falls short—dense manuals, overworked mentors, and outdated methods leave learners struggling. AI won’t replace human expertise, but it can make training sharper, faster, and more engaging. Here’s how it’s reshaping four key areas of learning.

With more and more experienced assessors retiring, how can the profession make sure the decades of knowledge accrued through experience benefits those new to the field? We explore strategies and technologies that can help.

With so many technologies available to the public, it’s often hard to know what will help with assessing. In this article we examine automation and AI technologies that will help make assessors more efficient.

If your job as an assessor depends on accurate real estate data, shouldn't you know what defines accurate data?

When it comes to collecting property data, assessors use a variety of methods. Here’s a brief survey of the five most common methods they use.

Objective, trustworthy data is every assessor's goal. But for data to be objective, data collection and valuation need to be completely separate.

Data collection is the lifeblood of assessing - without trustworthy data, fair and equitable valuations are impossible. We provide an approach for making sure you are always able to collect high quality data.

CIDARE completes 1200 parcel cyclical project for Somerset, MA!

Quincy, MA and CIDARE have created a newly designed assessor's website focused on customer service and providing an easy to use digital workflow.